Shipping policy
At Cartmora, we are committed to delivering premium cat food products to our customers across the United States quickly, safely, and reliably. Please review our shipping policy below for details about processing times, delivery estimates, shipping costs, and order tracking.
Order processing
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All orders are processed within 1–2 business days after payment is successfully received.
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Orders are processed Monday through Friday, excluding U.S. federal holidays.
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Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
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During high-volume periods, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping rates and delivery times
|
Shipping method |
Estimated delivery time |
Cost |
|---|---|---|
|
Standard shipping |
3–7 business days |
Calculated at checkout |
|
Free standard shipping |
3–7 business days |
On qualifying orders |
|
Expedited shipping |
1–3 business days |
Available at checkout |
Shipping coverage
We currently ship to addresses within the United States, including all 50 states. At this time, we do not offer international shipping.
Order tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to track your package. Tracking information may take up to 24–48 hours to become active after shipment.
Shipping delays
While we strive to meet the estimated delivery times listed above, delivery dates are not guaranteed. Delays may occur due to:
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Severe weather conditions
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Carrier delays or high shipping volume
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Holidays or peak shopping seasons
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Incorrect or incomplete shipping addresses
If your order is delayed, please contact our customer support team and we will assist you in tracking your shipment.
Incorrect shipping information
Customers are responsible for providing accurate and complete shipping information at checkout. Cartmora is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible before the order is shipped.
Lost or damaged packages
If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of the delivery date. Include your order number and any relevant photos so we can investigate the issue and provide an appropriate resolution.
Contact us
If you have any questions about this Shipping Policy or your order, please contact us at:
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Email: support@cartmora.com